Pg okay Privacy Policy – Our Commitment to Protecting Your Information

Pg okay is one of Bangladesh's most trusted online gaming platforms. We believe protecting your privacy is not just a legal obligation — it is our ethical responsibility. When you create an account, play games, or use any of our services on pg okay, certain personal information is stored in our system. This policy exists to give you full transparency into what information is collected, why it is collected, and how it is kept secure.

Pg okay's privacy policy is built to meet international data protection standards. We never collect your information unnecessarily, and we never sell it to third parties. Keeping every user's data secure is a core commitment at pg okay.

This policy should be read alongside our Terms & Conditions together with this document. Both form the complete legal basis governing the relationship between you and pg okay.

Pg okay only collects information that is strictly necessary to provide our services. Collecting excessive or irrelevant data goes against our policy. Below is a detailed breakdown of the types of information we collect:

Personal Identity Information

Information you provide at the time of registration:

Verification Information (KYC)

• Copy of National ID (NID) or Passport
• Selfie with photo ID (for identity verification)
• Utility bill or bank statement as proof of address

Automatically Collected Information

Pg okay uses your personal information only for specific, legitimate purposes. We never use your data beyond those purposes. The key reasons are outlined below:

Service Delivery & Operations

• To complete the account registration and verification process
• To process deposits, withdrawals, and other financial transactions
• To maintain gaming history and records of wins and losses
• To ensure bonuses and promotions are applied correctly
• For customer service and complaint resolution

Security & Fraud Prevention

• To detect unauthorised access to your account
• To detect duplicate accounts or fraudulent activity
• To comply with AML policies for the prevention of money laundering
• To prevent cyberattacks and data theft

Service Quality Improvement

• To analyze user preferences and deliver a personalized experience
• In decisions to launch new features and games
• To improve platform performance and stability

Communication & Marketing

• To send important account-related notifications
• To send you promotional offers and bonus information with your consent
• To send security alerts and service updates

Pg okay's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: To keep you logged in and ensure core site functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Helps monitor site usage and improve the quality of our services.
• Security Cookies: Used to detect fraud and protect your account.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain pg okay services.

Pg okay never sells your personal information. However, in certain circumstances, information may be shared with trusted third parties. These third parties are held to the same privacy standards as pg okay.

Situations Where Information May Be Shared

• Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process your transactions.
• Identity Verification Services: With approved verification agencies as part of the KYC process.
• Game Provider: With licensed software companies that power our games.
• Legal Authority: Information may be disclosed in response to a valid order from a court or government authority.
• Business Changes: In the event of a pg okay merger or acquisition, with the incoming authority.

Pg okay has implemented world-class technical and organizational measures to keep your data secure. Our security systems are continuously updated and regularly tested through third-party security audits.

Technical Security Measures

• All data is transmitted via SSL/TLS encryption
• Stored data is protected with AES-256 encryption
• Two-factor authentication (2FA) is available
• Firewall and intrusion detection systems are active
• Regular security testing and vulnerability assessments
• Server data is backed up across multiple locations

Organisational Security Measures

• Only authorised staff may access user data
• All staff have signed confidentiality agreements
• Data access logs are monitored on a regular basis
• Relevant parties are notified within 72 hours in the event of a data breach

Pg okay believes every user should have full control over their own data. We guarantee the following rights:

• Right to Access: You may request to view all information pg okay holds about you at any time.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request the deletion of your information. However, some data may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Data Portability: You may request a copy of your information in a structured, commonly used format.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw consent at any time for processing activities that rely on your consent.

To exercise any of these rights, email us at support@pgokay.app. We aim to respond to all requests within 30 business days of receipt.

Pg okay also offers games from third-party providers on its platform. These third parties may have their own privacy policies that differ from pg okay's. When you use any third-party game or service, that service's own policy will apply.

• Game software providers may collect data independently
• Payment gateways have their own privacy policies
• Pg okay is not responsible for third-party data management
• Please read the policies of any third-party service before using it

Pg okay's services are intended for users aged 18 and above only. We never knowingly collect personal information from minors. Age verification is mandatory at registration.

• Date of birth is verified at registration, and users under 18 are not permitted to open an account.
• Identity documents are verified during the KYC process to confirm age.
• If a minor has been registered by mistake and we are informed, that account will be immediately closed and all associated data will be deleted.
• If you believe your child has been using pg okay, please contact us at support@pgokay.app.

Pg okay may update or revise this Privacy Policy from time to time. Changes may be driven by the introduction of new services, legal requirements, or improvements to our offerings. The "Last Updated" date will be revised following each change.

• For significant changes, you will be notified via email or an in-platform announcement.
• Continued use of the service after any changes take effect will be considered your acceptance of the updated policy.
• We recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our Data Protection Team. We're always here to help.

• Email: support@pgokay.app
• Website: pgokay.app
• Response Time: Usually within 24–48 hours

If you are not satisfied with any aspect of our Privacy Policy, you may file a complaint with the relevant data protection authority in your country.